Privacy Policy – Mithila Roots

Last Updated: August 24, 2026

Mithila Roots (“we”, “us”, “our”) operates the website mithilaroots.com (the “Website”) and sells makhana and dry fruit products online. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have. By using the Website or placing an order, you agree to the practices described in this policy.

This Privacy Policy is an electronic record published in accordance with Rule 3(1) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, read with the Information Technology Act, 2000. This is a computer-generated document and does not require any physical or digital signature.

1. Information We Collect

We may collect the following categories of information when you browse the Website, create an account, or place an order:

  • Contact and identity details – such as your name, email address, phone number, and billing/shipping address.
  • Order information – products purchased, order value, order history, and delivery preferences.
  • Payment information – processed securely through our third-party payment gateway. We do not store your full card, UPI, or net-banking credentials on our servers.
  • Account information – username and password, if you register an account on the Website.
  • Technical information – IP address, browser type, device information, pages visited, and cookies, collected automatically when you use the Website.
  • Communications – any messages, emails, or feedback you send us, including through the Contact Us page.
  • GST/invoice details – if you request a GST invoice for a purchase, we may collect your GSTIN and billing/business name for that purpose only.

2. How We Use Your Information

We use the information we collect to:

  • Process, confirm, and deliver your orders, including sharing necessary details with our courier and logistics partners.
  • Communicate with you about your order status, shipping updates, and customer support requests.
  • Send you promotional offers, newsletters, or product updates, where you have opted in; you may unsubscribe at any time.
  • Improve our Website, products, and customer experience, including through analytics tools such as Google Analytics and Meta/Facebook Pixel.
  • Detect and prevent fraud, unauthorised transactions, and misuse of the Website.
  • Comply with applicable laws, regulations, and lawful requests from authorities.

3. Cookies and Tracking Technologies

Our Website uses cookies and similar technologies to remember your preferences, keep items in your cart, and understand how visitors use the Website. You can control or disable cookies through your browser settings; however, some features of the Website may not function properly if cookies are disabled.

4. Sharing of Your Information

We do not sell your personal information to third parties for their marketing purposes. We may share your information only with:

  • Payment gateway providers, to process your payments securely.
  • Courier and logistics partners, to deliver your orders.
  • IT, hosting, and technical service providers who help us operate the Website.
  • Government authorities or law enforcement, where required by law or to protect our legal rights.

5. International Data Transfer

Some of our service providers (such as hosting, email, or analytics providers) may process or store your information on servers located outside India. Where this happens, we take reasonable steps to ensure your data continues to be protected in line with this Privacy Policy and applicable Indian law.

6. Data Security

We use reasonable technical and organisational measures, including secure servers and encrypted payment processing, to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, including to comply with our legal, accounting, or reporting obligations, after which it is securely deleted or anonymised.

8. Your Rights

Subject to applicable law, including the Information Technology Act, 2000 and rules made thereunder, and the Digital Personal Data Protection Act, 2023, you may:

  • Request access to the personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your personal information, subject to our legal and business record-keeping requirements.
  • Withdraw consent for marketing communications at any time.

To exercise any of these rights, please contact us using the details in the “Contact Us / Grievance Officer” section below.

9. Children’s Privacy

The Website is not directed at children under the age of 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

10. Third-Party Links

Our Website may contain links to third-party websites, including social media platforms. We are not responsible for the privacy practices or content of such third-party websites, and we encourage you to review their privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Any changes will be posted on this page with a revised effective date. We encourage you to review this page periodically.

12. Contact Us / Grievance Officer

In accordance with the Information Technology Act, 2000 and rules made thereunder, the contact details of the Grievance Officer are provided below:

Grievance Officer: Nitin Raj Designation: Owner, Mithila Roots Address: S-124, Greater Kailash Part 1, Near M Block Market, South Delhi – 110048, India Email: mailmroots@gmail.com Phone: +91 92899 94664

If you have any questions, concerns, or complaints about this Privacy Policy or how your personal information is handled, please reach out using the above details.Privacy Policy — Mithila Roots

Last Updated: August 24, 2026

Mithila Roots (“we”, “us”, “our”) operates the website mithilaroots.com (the “Website”) and sells makhana and dry fruit products online. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have. By using the Website or placing an order, you agree to the practices described in this policy.

This Privacy Policy is an electronic record published in accordance with Rule 3(1) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, read with the Information Technology Act, 2000. This is a computer-generated document and does not require any physical or digital signature.

1. Information We Collect

We may collect the following categories of information when you browse the Website, create an account, or place an order:

  • Contact and identity details – such as your name, email address, phone number, and billing/shipping address.
  • Order information – products purchased, order value, order history, and delivery preferences.
  • Payment information – processed securely through our third-party payment gateway. We do not store your full card, UPI, or net-banking credentials on our servers.
  • Account information – username and password, if you register an account on the Website.
  • Technical information – IP address, browser type, device information, pages visited, and cookies, collected automatically when you use the Website.
  • Communications – any messages, emails, or feedback you send us, including through the Contact Us page.
  • GST/invoice details – if you request a GST invoice for a purchase, we may collect your GSTIN and billing/business name for that purpose only.

2. How We Use Your Information

We use the information we collect to:

  • Process, confirm, and deliver your orders, including sharing necessary details with our courier and logistics partners.
  • Communicate with you about your order status, shipping updates, and customer support requests.
  • Send you promotional offers, newsletters, or product updates, where you have opted in; you may unsubscribe at any time.
  • Improve our Website, products, and customer experience, including through analytics tools such as Google Analytics and Meta/Facebook Pixel.
  • Detect and prevent fraud, unauthorised transactions, and misuse of the Website.
  • Comply with applicable laws, regulations, and lawful requests from authorities.

3. Cookies and Tracking Technologies

Our Website uses cookies and similar technologies to remember your preferences, keep items in your cart, and understand how visitors use the Website. You can control or disable cookies through your browser settings; however, some features of the Website may not function properly if cookies are disabled.

4. Sharing of Your Information

We do not sell your personal information to third parties for their marketing purposes. We may share your information only with:

  • Payment gateway providers, to process your payments securely.
  • Courier and logistics partners, to deliver your orders.
  • IT, hosting, and technical service providers who help us operate the Website.
  • Government authorities or law enforcement, where required by law or to protect our legal rights.

5. International Data Transfer

Some of our service providers (such as hosting, email, or analytics providers) may process or store your information on servers located outside India. Where this happens, we take reasonable steps to ensure your data continues to be protected in line with this Privacy Policy and applicable Indian law.

6. Data Security

We use reasonable technical and organisational measures, including secure servers and encrypted payment processing, to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, including to comply with our legal, accounting, or reporting obligations, after which it is securely deleted or anonymised.

8. Your Rights

Subject to applicable law, including the Information Technology Act, 2000 and rules made thereunder, and the Digital Personal Data Protection Act, 2023, you may:

  • Request access to the personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your personal information, subject to our legal and business record-keeping requirements.
  • Withdraw consent for marketing communications at any time.

To exercise any of these rights, please contact us using the details in the “Contact Us / Grievance Officer” section below.

9. Children’s Privacy

The Website is not directed at children under the age of 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

10. Third-Party Links

Our Website may contain links to third-party websites, including social media platforms. We are not responsible for the privacy practices or content of such third-party websites, and we encourage you to review their privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Any changes will be posted on this page with a revised effective date. We encourage you to review this page periodically.

12. Contact Us / Grievance Officer

In accordance with the Information Technology Act, 2000 and rules made thereunder, the contact details of the Grievance Officer are provided below:

Grievance Officer: Nitin Raj Designation: Owner, Mithila Roots Address: S-124, Greater Kailash Part 1, Near M Block Market, South Delhi – 110048, India Email: mailmroots@gmail.com Phone: +91 92899 94664

If you have any questions, concerns, or complaints about this Privacy Policy or how your personal information is handled, please reach out using the above details.Privacy Policy — Mithila Roots

Last Updated: August 24, 2026

Mithila Roots (“we”, “us”, “our”) operates the website mithilaroots.com (the “Website”) and sells makhana and dry fruit products online. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have. By using the Website or placing an order, you agree to the practices described in this policy.

This Privacy Policy is an electronic record published in accordance with Rule 3(1) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, read with the Information Technology Act, 2000. This is a computer-generated document and does not require any physical or digital signature.

1. Information We Collect

We may collect the following categories of information when you browse the Website, create an account, or place an order:

  • Contact and identity details – such as your name, email address, phone number, and billing/shipping address.
  • Order information – products purchased, order value, order history, and delivery preferences.
  • Payment information – processed securely through our third-party payment gateway. We do not store your full card, UPI, or net-banking credentials on our servers.
  • Account information – username and password, if you register an account on the Website.
  • Technical information – IP address, browser type, device information, pages visited, and cookies, collected automatically when you use the Website.
  • Communications – any messages, emails, or feedback you send us, including through the Contact Us page.
  • GST/invoice details – if you request a GST invoice for a purchase, we may collect your GSTIN and billing/business name for that purpose only.

2. How We Use Your Information

We use the information we collect to:

  • Process, confirm, and deliver your orders, including sharing necessary details with our courier and logistics partners.
  • Communicate with you about your order status, shipping updates, and customer support requests.
  • Send you promotional offers, newsletters, or product updates, where you have opted in; you may unsubscribe at any time.
  • Improve our Website, products, and customer experience, including through analytics tools such as Google Analytics and Meta/Facebook Pixel.
  • Detect and prevent fraud, unauthorised transactions, and misuse of the Website.
  • Comply with applicable laws, regulations, and lawful requests from authorities.

3. Cookies and Tracking Technologies

Our Website uses cookies and similar technologies to remember your preferences, keep items in your cart, and understand how visitors use the Website. You can control or disable cookies through your browser settings; however, some features of the Website may not function properly if cookies are disabled.

4. Sharing of Your Information

We do not sell your personal information to third parties for their marketing purposes. We may share your information only with:

  • Payment gateway providers, to process your payments securely.
  • Courier and logistics partners, to deliver your orders.
  • IT, hosting, and technical service providers who help us operate the Website.
  • Government authorities or law enforcement, where required by law or to protect our legal rights.

5. International Data Transfer

Some of our service providers (such as hosting, email, or analytics providers) may process or store your information on servers located outside India. Where this happens, we take reasonable steps to ensure your data continues to be protected in line with this Privacy Policy and applicable Indian law.

6. Data Security

We use reasonable technical and organisational measures, including secure servers and encrypted payment processing, to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, including to comply with our legal, accounting, or reporting obligations, after which it is securely deleted or anonymised.

8. Your Rights

Subject to applicable law, including the Information Technology Act, 2000 and rules made thereunder, and the Digital Personal Data Protection Act, 2023, you may:

  • Request access to the personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your personal information, subject to our legal and business record-keeping requirements.
  • Withdraw consent for marketing communications at any time.

To exercise any of these rights, please contact us using the details in the “Contact Us / Grievance Officer” section below.

9. Children’s Privacy

The Website is not directed at children under the age of 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

10. Third-Party Links

Our Website may contain links to third-party websites, including social media platforms. We are not responsible for the privacy practices or content of such third-party websites, and we encourage you to review their privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Any changes will be posted on this page with a revised effective date. We encourage you to review this page periodically.

12. Contact Us / Grievance Officer

In accordance with the Information Technology Act, 2000 and rules made thereunder, the contact details of the Grievance Officer are provided below:

Grievance Officer: Nitin Raj Designation: Owner, Mithila Roots Address: S-124, Greater Kailash Part 1, Near M Block Market, South Delhi – 110048, India Email: mailmroots@gmail.com Phone: +91 92899 94664

If you have any questions, concerns, or complaints about this Privacy Policy or how your personal information is handled, please reach out using the above details.Privacy Policy — Mithila Roots

Last Updated: August 24, 2026

Mithila Roots (“we”, “us”, “our”) operates the website mithilaroots.com (the “Website”) and sells makhana and dry fruit products online. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have. By using the Website or placing an order, you agree to the practices described in this policy.

This Privacy Policy is an electronic record published in accordance with Rule 3(1) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, read with the Information Technology Act, 2000. This is a computer-generated document and does not require any physical or digital signature.

1. Information We Collect

We may collect the following categories of information when you browse the Website, create an account, or place an order:

  • Contact and identity details – such as your name, email address, phone number, and billing/shipping address.
  • Order information – products purchased, order value, order history, and delivery preferences.
  • Payment information – processed securely through our third-party payment gateway. We do not store your full card, UPI, or net-banking credentials on our servers.
  • Account information – username and password, if you register an account on the Website.
  • Technical information – IP address, browser type, device information, pages visited, and cookies, collected automatically when you use the Website.
  • Communications – any messages, emails, or feedback you send us, including through the Contact Us page.
  • GST/invoice details – if you request a GST invoice for a purchase, we may collect your GSTIN and billing/business name for that purpose only.

2. How We Use Your Information

We use the information we collect to:

  • Process, confirm, and deliver your orders, including sharing necessary details with our courier and logistics partners.
  • Communicate with you about your order status, shipping updates, and customer support requests.
  • Send you promotional offers, newsletters, or product updates, where you have opted in; you may unsubscribe at any time.
  • Improve our Website, products, and customer experience, including through analytics tools such as Google Analytics and Meta/Facebook Pixel.
  • Detect and prevent fraud, unauthorised transactions, and misuse of the Website.
  • Comply with applicable laws, regulations, and lawful requests from authorities.

3. Cookies and Tracking Technologies

Our Website uses cookies and similar technologies to remember your preferences, keep items in your cart, and understand how visitors use the Website. You can control or disable cookies through your browser settings; however, some features of the Website may not function properly if cookies are disabled.

4. Sharing of Your Information

We do not sell your personal information to third parties for their marketing purposes. We may share your information only with:

  • Payment gateway providers, to process your payments securely.
  • Courier and logistics partners, to deliver your orders.
  • IT, hosting, and technical service providers who help us operate the Website.
  • Government authorities or law enforcement, where required by law or to protect our legal rights.

5. International Data Transfer

Some of our service providers (such as hosting, email, or analytics providers) may process or store your information on servers located outside India. Where this happens, we take reasonable steps to ensure your data continues to be protected in line with this Privacy Policy and applicable Indian law.

6. Data Security

We use reasonable technical and organisational measures, including secure servers and encrypted payment processing, to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, including to comply with our legal, accounting, or reporting obligations, after which it is securely deleted or anonymised.

8. Your Rights

Subject to applicable law, including the Information Technology Act, 2000 and rules made thereunder, and the Digital Personal Data Protection Act, 2023, you may:

  • Request access to the personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your personal information, subject to our legal and business record-keeping requirements.
  • Withdraw consent for marketing communications at any time.

To exercise any of these rights, please contact us using the details in the “Contact Us / Grievance Officer” section below.

9. Children’s Privacy

The Website is not directed at children under the age of 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

10. Third-Party Links

Our Website may contain links to third-party websites, including social media platforms. We are not responsible for the privacy practices or content of such third-party websites, and we encourage you to review their privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Any changes will be posted on this page with a revised effective date. We encourage you to review this page periodically.

12. Contact Us / Grievance Officer

In accordance with the Information Technology Act, 2000 and rules made thereunder, the contact details of the Grievance Officer are provided below:

Grievance Officer: Nitin Raj Designation: Owner, Mithila Roots Address: S-124, Greater Kailash Part 1, Near M Block Market, South Delhi – 110048, India Email: mailmroots@gmail.com Phone: +91 92899 94664

If you have any questions, concerns, or complaints about this Privacy Policy or how your personal information is handled, please reach out using the above details.