Welcome to Mithila Roots. These Terms & Conditions (“Terms”) govern your access to and use of the website www.mithilaroots.com (the “Website”), and any purchase of products made through it, operated by [Mithila Roots Legal Entity Name], having its registered office at [ Ground Floor B-135/5 Okhla Industrial Estate Phase 1 New Delhi South East Delhi 110020 ] (“Mithila Roots”, “we”, “us”, or “our”).

By accessing, browsing, or placing an order on this Website, you (“User”, “you”, or “your”) agree to be bound by these Terms, our Privacy Policy, and our Return & Refund Policy, whether or not you are a registered user. If you do not agree with any part of these Terms, please do not use this Website.

This document is an electronic record published in accordance with the provisions of Rule 3(1) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, read with the Information Technology Act, 2000, and does not require any physical or digital signature.

1. Acceptance of Terms

Your use of the Website, including browsing, creating an account, or purchasing any product, constitutes your unconditional acceptance of these Terms. Mithila Roots reserves the right to amend, modify, or update these Terms at any time without prior notice. Continued use of the Website after such changes are posted constitutes your acceptance of the revised Terms. We encourage you to review this page periodically.

2. Eligibility

Use of the Website is available only to persons who are competent to enter into a legally binding contract under the Indian Contract Act, 1872. Persons who are minors, of unsound mind, or undischarged insolvents are not eligible to use the Website. If you are under 18 years of age, you may use the Website only under the supervision and with the involvement of a parent or legal guardian.

3. Account Registration

You may be required to create an account to place an order or access certain features. You agree to:

  • Provide accurate, current, and complete information during registration;
  • Maintain the confidentiality of your login credentials;
  • Be responsible for all activities that occur under your account; and
  • Notify us immediately at [mailmroots@gmail.com] of any unauthorized use of your account.

Mithila Roots is not liable for any loss or damage arising from your failure to safeguard your account credentials.

4. Products, Pricing & Availability

  • All products listed on the Website are subject to availability. We reserve the right to discontinue, modify or limit the quantity of any product without prior notice.
  • Product images are for representation purposes only; actual packaging, weight, or appearance may vary slightly.
  • Prices displayed are in Indian Rupees (INR) and are inclusive/exclusive of applicable taxes as indicated at checkout. Prices are subject to change without prior notice.
  • In the event of a pricing or listing error, Mithila Roots reserves the right to cancel any order placed at the incorrect price, with a full refund issued where payment has already been made.

5. Orders & Payments

  • Placing an order on the Website constitutes an offer to purchase, which Mithila Roots may accept or decline at its sole discretion (e.g., in cases of suspected fraud, stock unavailability, or pricing errors).
  • Payments can be made through the payment methods listed on the Website (UPI, credit/debit cards, net banking, wallets, or cash on delivery where available), processed through secure third-party payment gateways.
  • Mithila Roots does not store your complete card or payment credentials; these are handled directly by our payment gateway partners in accordance with applicable RBI guidelines.
  • An order confirmation email/SMS does not guarantee acceptance or fulfilment of your order.

6. Shipping & Delivery

  • We endeavour to deliver products across our serviceable pin codes within India through our logistics partners, within the estimated delivery timeline shown at checkout.
  • Delivery timelines are estimates only and may be affected by factors beyond our reasonable control, including weather, courier delays, strikes, or force majeure events.
  • Shipping charges, if any, will be clearly displayed before you complete your order.
  • Risk of loss and title to products pass to you upon delivery to the shipping address provided at checkout.

7. Returns, Refunds & Cancellations

Every product purchased on Mithila Roots is covered under our 7-Day Return Policy, subject to the following conditions:

  • You may request a return/replacement if you receive a damaged, expired, defective, or incorrect product.
  • Requests must be raised within 7 days of delivery by emailing [mailmroots@gmail.com] with your order ID, product name, and clear images/videos of the issue (including batch/expiry details where applicable).
  • Products must be unused, in their original packaging, with brand seals intact, to be eligible for return, except where the product itself is defective.
  • Due to the perishable and consumable nature of food products, returns on opened or used packs are accepted only where the product is found to be damaged, expired, or materially different from what was ordered.
  • Orders can be cancelled free of charge before they are shipped. Once dispatched, cancellation requests will be treated as a return request.
  • Approved refunds will be processed to the original payment method within [X] business days of the returned product passing quality inspection.

8. Product Quality & Food Safety Disclaimer

  • Mithila Roots products are sourced, processed, and packed under applicable FSSAI standards. Our FSSAI Licence Number is [FSSAI Number].
  • Best-before/expiry dates and storage instructions are printed on each product pack; please follow them for freshness and food safety.
  • Individuals with known food allergies, medical conditions, or dietary restrictions should carefully review product ingredient lists before consumption. Mithila Roots is not liable for adverse reactions arising from undisclosed allergies or failure to follow storage/usage instructions.
  • Content on the Website (nutritional claims, health information, usage suggestions) is for general informational purposes only and does not constitute medical or dietary advice. Please consult a qualified professional for specific health concerns.

9. Use of the Website

You agree not to:

  • Use the Website for any unlawful purpose or in violation of these Terms;
  • Attempt to gain unauthorized access to our systems, servers, or data;
  • Upload or transmit viruses, malicious code, or engage in activity that disrupts the Website’s functioning;
  • Copy, scrape, reproduce, or resell any content or product listings from the Website without our written consent;
  • Impersonate any person or entity, or misrepresent your affiliation with any person or entity.

10. Intellectual Property

All content on this Website — including the Mithila Roots name, logo, product images, packaging design, graphics, text, and layout — is the exclusive property of Mithila Roots or its licensors and is protected under applicable copyright and trademark laws. No content may be reproduced, distributed, or used for commercial purposes without our prior written permission.

11. Disclaimer of Warranties & Limitation of Liability

  • The Website and its content are provided on an “as is” and “as available” basis, without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
  • Mithila Roots does not warrant that the Website will be uninterrupted, error-free, or free from viruses or harmful components.
  • To the maximum extent permitted by law, Mithila Roots shall not be liable for any indirect, incidental, special, or consequential damages arising out of your use of the Website or products purchased through it. Our total liability in respect of any claim shall not exceed the amount paid by you for the relevant order.

12. Indemnification

You agree to indemnify and hold harmless Mithila Roots, its affiliates, officers, employees, and partners from any claims, losses, liabilities, or expenses (including reasonable legal fees) arising out of your breach of these Terms, misuse of the Website, or violation of any applicable law or third-party right.

13. Privacy

Your use of the Website is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information. By using the Website, you consent to the data practices described therein.

14. Third-Party Links

The Website may contain links to third-party websites (e.g., payment gateways, social media, courier tracking) for your convenience. Mithila Roots does not control and is not responsible for the content, privacy practices, or availability of such third-party sites.

15. Suspension & Termination

Mithila Roots reserves the right, at its sole discretion, to suspend or terminate your access to the Website or cancel any order, without prior notice, in cases of suspected fraud, abuse, violation of these Terms, or for any other reason it deems necessary to protect the integrity of the Website and its users.

16. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Subject to the dispute resolution mechanism described herein, the courts at [City, State — e.g., Darbhanga/Patna, Bihar] shall have exclusive jurisdiction over any disputes arising out of or in connection with these Terms.

17. Grievance Officer

In accordance with the Information Technology Act, 2000 and rules made thereunder, and the Consumer Protection (E-Commerce) Rules, 2020, the details of the Grievance Officer are provided below:

Name: Nitin Raj

Email: mailmroots@gmail.com

Phone: 8178664753

Address: Ground Floor B-135/5 Okhla Industrial Estate Phase 1 New Delhi South East Delhi 110020

18. Changes to These Terms

We may revise these Terms from time to time to reflect changes in our practices, products, or legal requirements. The “Last updated” date at the top of this page indicates when these Terms were last revised. We recommend reviewing this page periodically for any updates.

19. Contact Us

Mithila Roots

Email: mailmroots@gmail.com

Phone: 8178664753

Address: Ground Floor B-135/5 Okhla Industrial Estate Phase 1 New Delhi South East Delhi 110020